FAQs

Product Information

Do any of your products contain steroids?

While there is a time and place for steroids, we don't believe they're a safe, sustainable solution to manage eczema flare ups. We pride ourselves on providing steroid-free, plant-based solutions to protect and nourish your skin long term.

Is it common for my skin to sting?

When you put skincare products (or even water) on skin that's very dry or cracked, you might feel a stinging sensation. If this stinging goes away after a little while, it usually means it's not an allergic reaction. It's a good practice to do a patch test on a small area before using a new product. However, you know your skin best, and if you're worried that the discomfort could be due to an allergy, it's a good idea to consult your doctor for guidance.

Where on my body can I use your products?

Yan-Yee products can be used externally on all areas of the body, but for best results use on targeted dry and irritable spots as per our recommendations.

Please note: All Yan-Yee products comply with the applicable cosmetic legal regulations in the UK and Europe.

Are your products vegan?

Yes, all our products are vegan certified (and not tested on animals).

is yan-yee for all skin types?

Yan Yee products are formulated for all skin types, but especially for anyone with dry, sensitive or eczema prone skin.

Is your packaging recyclable?

Our Mugwort Mist bottle is made from 30% recycled plastic, with the outer box made from fully recyclable cardboard.

Our Gorgeous Goji tea bags are also biodegradable.

Is Yan-Yee all natural? 

We use a combination of cosmetic grade botanicals and gentle synthetic ingredients to create products that harmonise the healing power of nature with proven skin science. Not all natural products are harmless, nor are all synthetics harmful. Our synthetic elements help our products work better, feel nicer when you use them, and stay effective and safe for as long as they're stored.

I'm pregnant. Is it safe to use Yan-Yee products?

Should you be concerned we would advise that you seek the advice of a healthcare professional, for example your GP or midwife before using our products. If you do use Yan-Yee while pregnant, always patch test 24 hours before application.

What are the exact ingredients in your products?

A complete ingredient list can be found on our product description pages. 

Shipping and Delivery

Where do you deliver?

We ship our products to these countries: England, Wales, Scotland, Northern Ireland, United States, Canada, Singapore, and Hong Kong.

How do i get free shipping?

That's easy :) If you're in the UK, purchase more than 2 bottles of Mugwort Mist and voila! You've got free shipping. If you're ordering internationally, unfortunately we don't currently have a free shipping option available.

What's the estimated delivery time?

UK standard: 2-4 business days

UK express: 1-2 business days

EU: 2-11 business days

Rest of World: 10-15 business days (Note - due to global supply chain constraints and customs checks for some countries, international deliveries can take up to 31 days to arrive)

Order Information

Where's my order?

Once your shipment left our warehouse, you should have received a 'Shipping Confirmation' email. In that email, there's a button labeled 'Track Shipment' which you can click to get updates on where your order is.

If you can't find this email, please fill out our contact form. Provide us with your Order Number, and we'll be happy to assist you in tracking your order.

how do I cancel or change my order?

If you would like to cancel your order, please fill in the form at the bottom of this page, being sure to include your Order Number. We can then look into the issue for you.

What's the estimated delivery time?

UK standard: 2-4 business days

UK express: 1-2 business days

EU: 2-11 business days

Rest of World: 10-15 business days (Note - due to global supply chain constraints and customs checks for some countries, international deliveries can take up to 31 days to arrive)

Returns and Exchanges

What's your returns policy?

If you're not satisfied with your purchase, please fill in the contact form below, being sure to include your Order Number and why you would like to return your order.

We will then do our best to look into the issue for you.

Can't find what you're looking for? Please fill in the contact form below.

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